BOB || Bank Of Baroda

Customer Rights – The customer has to bear the entire loss of the transaction till
He/she reports unauthorized electronic banking transactions to the bank
Contact Centre/Branch etc. Any Loss (Value up to Dated Transaction)
amount) occurring after reporting the unauthorized transaction
to be borne by the Bank; If the channel or product in which unauthorized
Electronic banking transaction has not been blocked or no action has been taken
initiated by the bank.
Customer Liability – Contact the bank as soon as the customer
Becomes aware of unauthorized debits. Must be customer
Be cautious while doing electronic banking transactions.
Customer rights – in cases where the customer has suffered a loss due
For contributory fraud/negligence/deficiency on the part of the bank,
The customer has the right to receive compensation from the bank which is limited to
Transaction amount of unauthorized electronic till value date
banking transactions.
Customer Liability – Customer needs to check SMS/Email
Alert sent by the bank and contact the bank as soon as the customer
becomes aware of unauthorized debit to block the channel or
Cancellation of registration from the compromised product. Customer must enter
Complained to the bank. Various modes of stay/registration
Customer complaints relating to unauthorized electronic banking channels
are mentioned in Table 3 of Annex 1.